Privacy Policy
Last updated: January 28, 2026
This Privacy Policy describes how Mood & Grace (the "Site", "we", "us" or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.moodgrace.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The type of personal information we obtain about you depends on your interactions with our Site and your use of our Services. When we use the term "personal information", we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you provide directly to us through our Services may include:
Contact details including your name, address, phone number, and email address.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions, and other information used for account security.
Customer support information including the information you choose to include in communications with us, for example when you send a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment, fulfill your orders, and provide you with requested products or services.
When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.
All information we obtain from third parties will be handled in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
How We Use Your Personal Information
Providing products and services. We use your personal information to provide the Services to you in accordance with our agreement with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating and maintaining your account, arranging shipping, facilitating returns and exchanges, and enabling other account-related features.
Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or post, and to show you advertisements for products or services. This may include tailoring advertisements on our Site and other websites.
Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to register an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username or password with anyone.
Communication and service improvement. We use your personal information to provide customer support and improve our Services.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies used in connection with Shopify, please visit https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services, remember your preferences, perform analytics, and better understand user interactions.
Most browsers automatically accept cookies by default, but you can adjust your browser settings to remove or reject cookies. Please note that blocking or removing cookies may negatively impact your experience and some features may not function properly.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and other reasons outlined in this Privacy Policy, including:
Service providers and vendors who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
Business and marketing partners to provide services and show advertisements.
Affiliates within our corporate group.
In connection with legal obligations or business transactions such as mergers or acquisitions.
We do not use or disclose sensitive personal information without your consent.
Third-Party Websites and Links
Our Site may contain links to third-party websites or platforms. If you follow these links, please review their privacy policies. We are not responsible for the privacy or security of such websites.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16.
Data Security and Retention
No security system is completely secure, and we cannot guarantee absolute security. The length of time we retain your personal information depends on various factors, including legal obligations and business needs.
Your Rights
Depending on your location, you may have rights regarding your personal information, including:
The right to access your data
The right to request deletion
The right to correct inaccuracies
The right to data portability
The right to opt out of marketing or data sharing
The right to restrict processing
The right to withdraw consent
You may exercise these rights by contacting us using the details below.
We will not discriminate against you for exercising your rights.
Complaints
If you have complaints about how we process your personal data, you can contact us using the details below. You may also have the right to lodge a complaint with a data protection authority in the United States.
International Users
Your personal information may be transferred, stored, and processed outside your country, including in the United States. We take appropriate safeguards to protect your data in accordance with applicable laws.
Contact
Contact information:
Email: info@moodgrace.nl
Or contact us via the contact form
Company Information
Email: info@moodgrace.com
Contact form: https://moodgrace.com/pages/contact
Company name: Mood & Grace (part of Novexa Group)
Address: HW Mesdagstraat 14b, 9718HG Groningen, Groningen, Netherlands
Chamber of Commerce (KVK): 96884592
VAT number: NL867815048B01
Phone number: 0617592903
Opening hours:
Monday – Friday: 08AM – 6AM
Saturday & Sunday: 10AM – 4AM
We aim to respond to your email within 24 hours.
For the purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the data controller of your personal information.